1. Introduction and Scope
Balkland, a registered tour operator delivering immersive travel experiences across the Balkan Peninsula, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with us, whether on our website, when booking tours, contacting us, subscribing to updates, or engaging with our services.
This policy applies to all personal data we collect or process as part of delivering our tours, services, and digital offerings. It does not apply to the privacy practices of third-party websites or services that we do not control.
2. Data Controller
Balkland is the data controller responsible for your personal data. If you have questions about this Privacy Policy or want to exercise your data rights, you can contact us at:
- • Email: info@balkland.com
- • Address: Maglajska 1
3. Categories of Personal Data We Collect
We collect personal data necessary to operate our business and provide you with travel services. These may include:
- • Identity data: name, date of birth, gender.
- • Contact data: email address, phone number, postal address.
- • Booking and travel details: travel dates, tour selections, special requests.
- • Financial data: payment card details processed via secure third-party gateway.
- • Technical data: IP address, browser type, analytics data collected through cookies.
- • Communication data: correspondence you send to us, including messages and feedback.
We collect this data when you make an enquiry, book a tour, register on our website, subscribe to updates, or otherwise interact with us.
4. How We Use Your Personal Data
We use personal data for the following purposes:
- • To manage tour enquiries and bookings and to fulfil our contracts with you.
- • To communicate with you about your bookings, confirmations, updates, and customer service.
- • To process payments securely through trusted third-party payment processors.
- • To manage our website, improve services, and conduct analytics.
- • To send promotional communications when you have consented to receive them (you may withdraw consent at any time).
- • To comply with legal obligations and respond to law enforcement requests.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds (as applicable):
- • Performance of a contract with you (e.g., tour booking).
- • Your consent (e.g., marketing communications).
- • Compliance with legal obligations (e.g., tax, accounting).
- • Legitimate interests (e.g., improving services, fraud prevention), where not overridden by your rights.
8. Data Retention
We retain personal data only for as long as necessary to:
- • Fulfil the purposes for which it was collected.
- • Comply with legal, tax, and accounting obligations.
Once data is no longer required, we securely delete or anonymise it.
9. Your Rights
Depending on applicable law, you may have the following rights:
- • Access the personal data we hold about you.
- • Request correction of inaccurate data.
- • Request deletion of your data (subject to legal retention requirements).
- • Object to or restrict processing in certain circumstances.
- • Withdraw consent where processing is based on consent.
- • Request data portability.
To exercise your rights, contact info@balkland.com
10. Security Measures
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. We also require our service providers to maintain compatible security standards.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our services. The latest version will always be posted on our website with the effective date.